A Tangible - Digital Service That Brings Independence to Children and Families
TYPE: Service Design & Design Research
TEAM: Minh-Huy Dang, Iris Ritsma
ROLE: Graphics, iterative prototyping, workshop facilitator, documentation; photographer & videographer
DURATION: 10 weeks
PDC presentation, Belgium, 2018
What was the context?
Umea is expanding and becoming more globalized at a rapid rate. The transportation system must accommodate this population increase by studying its evolving diversity.
By Researching mobility within Umea currently, how might we approach this design with a norm critical solution? What does it mean to question the underlying power structures and relationships within the visible and invisible urban infrastructure?
Critical to the design of Umea's the future mobility and urban climate is understanding the power structures across gender, social, political, and cultural norms.
How did we approach this? Our methods:
Ethnographic and Experience Based Research
Iterative Prototyping in the Wild
In-Field Research & Observation
We entered into the public space of Umea to observe mobility trends, and approach people on the street and in their place of work to inquire about transport practices. This established preliminary relationships with a broad, and unbiased group of residents. From these relationships formed, we were also referred to others for interviewing and observation.
Collection & Compilation of Material...
After several rounds of ethnographic research, and observational research, we collected our subjects' stories, piecing them together in way that would be most useful for extraction of information and common themes.
After these preliminary interviews and observation, a first iteration of a brief was created.
What was our focus?
This brief addresses current imbalances and injustices observed in the larger ecosystem of mobility in Umea, in the context of the family unit.
Once our preliminary brief was formulated with several related topics to address, a workshop was held with the Umea Kommun and Ultra Bus Company. The goal was to engage them with our research material and brief.